Overview

Full Features

The Online Business Console All-in-One solution is made up of the following lead-in plans Web Hosting v2, eCommerce, Email Marketing and Lead Management. In addition you also get access to Web Apps framework, Bookings and POP email.




Web Site Features (Web Hosting v2)

  • Main Features of Web Hosting & Content Management

    • Use SiteWalk to edit your web pages on the fly.
    • Use FTP to manage your website just like you would with any other web hosting.
    • Integrated customer database that grows as customers enquire or interact with your website.
    • Make any type of content secure.
    • Share and syndicate any type of content using RSS.
    • Build communities using forums, blogs and collect customer comments on any type of content.
    • SEO integration into Google, Yahoo and Windows Live.
    • Sophisticated ready-to-go reporting, no need to add any code to your web pages.
  • Publish any type of Content

    • Announcements, FAQs, Literature.
    • Set Release and Expiry dates on your content.
    • Make any type of content secure.
    • Share and syndicate any type of content using RSS.
    • Create micro-communities by allowing customers to comment on any type of content.
    • Create your own type of searchable content using Web Apps (All-in-One solution only).
    • Create re-usable content snippets which you can use anywhere.
  • Integrated Customer Database

    • Grow your customer database every time your customers enquire or interact with your website.
    • Keep a history of all past customer enquiries.
    • Allow customers to view their past enquiries via secure "member only" areas.
    • Allow customers to keep their details updated via secure "member only" areas.
    • View on a per customer basis details on every action they've taken on your site.
    • Customise and extend the Customer Database to suit your business (All-in-One solution only).
  • Manage your Website and Web Pages

    • Use SiteWalk to edit your website on the fly.
    • Use a Microsoft Word like WYSIWYG editor to edit web pages.
    • Use Module Manager to add business functionality without any programming.
    • Make web pages secure.
    • Archiving & Rollback for every web page and template.
    • Automatically creates a working copy of web page until you publish.
    • Apply content approval rules to any web page or template.
    • Use templates to create a consistent look and feel.
    • Use FTP to upload and download web pages.
    • Work directly inside Dreamweaver using our plugin Triangle.
  • RSS

    • Create an unlimited number of RSS channels.
    • Syndicate and share any type of content e.g. blogs, web pages, news and announcements, FAQs etc.
    • Set update frequency of your RSS channels.
    • Reports on RSS usage and items selected from within a feed.
  • Secure "Member Only" Areas

    • Make any type of content secure (web pages, announcements, Blogs, FAQs, Forums etc).
    • Manage your customers' access to any secure area.
    • Set expiry date for customer access to any secure area.
    • Easily email login details to every customer in a secure area.
    • Report on customer logins to each secure area.
  • Website Reporting

    • Comprehensive reporting without having to add a single line of code to your web pages.
    • Geo-location reporting. See a map of the world.
    • Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more.
    • Detailed reporting on every type of content.
    • Search engine reporting, e.g. search phrases, when your site has been indexed and more.
    • Sophisticated customer reporting framework.
    • Filter on any system or custom field.
    • Save any report and run later.
    • Export any report to Microsoft Excel for further analysis.
  • Web Form Builder

    • Build customer enquiry web forms without any programming.
    • Add any number of custom fields to your web form to suit your business.
    • Automatically captures and populates every enquiry in your customer database.
    • Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
    • Report on web form submissions including custom fields and easily export to Microsoft Excel.
    • Allow customers to upload files within web forms.
    • Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only).
    • Allow refer-a-friend functionality within web forms.
    • Add Image Verification to web forms to stop spam submissions by bots.
    • Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only).
    • Automatically subscribe customer to a Secure Zone upon submission of a web form.
    • Easily add web form to any web page hosted at GB or elsewhere.
    • Customise the landing page customers see after submitting an enquiry.
    • Customise auto responder email sent to customers after they make an enquiry.
  • Build Communities with Forums

    • Create any number of forums.
    • Set moderation level on new customer posts.
    • Customers can subscribe to any thread and be notified when new posts are added.
    • Make any forum secure.
    • Set release and expiry date on your forms.
    • Reporting on forum usage.
    • Easy to use administrative interface for managing threads and posts.
    • Limitless customisability of forums.
  • Amplify your voice with a Blog

    • Full blogging platform.
    • Customers can leave comments on any blog post.
    • Approve all incoming trackbacks.
    • Trackbacks to any other blog.
    • Permalink.
    • Set release dates for blog entries.
    • Tagging and Tag cloud module.
    • Blog calendar module.
    • Recent blog post module.
    • Blog post by month module.
    • Report on blog post readership.
    • Integrated RSS channel for each blog.
    • Make your blog secure.
    • Limitless customisability of blogs.
    • Ability to import WordPress or TypePad blog.
  • Photo Galleries

    • Create any number of photo galleries.
    • Easily add a photo gallery to any web page.
    • Add a description to any photo.
    • Customise layout and appearance of photo galleries.
  • Ad Rotators

    • Create any number of ad rotators.
    • Rotate images, HTML snippets or Flash objects.
    • Report on number of impressions, click-thrus for any period.
  • Meta Data

    • Built-in meta data framework.
    • Create your own meta data tags and easily add them to any web page.



eCommerce Features

  • Main Features of eCommerce

    • Sell real products or e-Products.
    • Give individualised discounts to any customer for any catalogue.
    • Integrated customer database that grows as customers buy or interact with your online shop.
    • Inventory Control.
    • Cross and upsell features.
    • Multi-currency support.
    • Sell Gift Vouchers.
    • SEO integration into Google, Yahoo and Windows Live.
    • Sophisticated ready-to-go reporting, no need to add any code to your web pages.
    • Limitless customisability.
  • Integrated Customer Database

    • Keep a history of all past customer purchases.
    • Give loyal customers individualised discounts. You can apply a different discount for every catalogue and every customer.
    • Allow customers to view their past orders and even redownload any e-Products previously purchased via secure "member only" areas (All-in-One solution only).
    • Setup reoccurring orders and payments. Automatically emails invoices to customers.
    • Customise and extend the Customer Database to suit your business (All-in-One solution only).
  • Catalogues & Products

    • Setup an unlimited number of Catalogues & Products.
    • Set Release and Expiry on any Catalogue or Product.
    • Sell e-Products. Limit how many times and where they can be downloaded from.
    • Set product weight / volume for any product to control the shipping options that are displayed.
    • In addition to the 2 default images for every product, choose up to 10 preview images for any product. The system will automatically generate thumbnails.
    • Use Buy and/or Get-a-Quote option for checkout. Buy option will force customer to pay for goods. Quote option.
    • Make any catalogue secure (All-in-One solution only).
    • Selectively hide prices. For any catalogue hide product prices on the public site and display for existing customers.
    • Configure the order in which catalogues or products are ordered (put popular products first).
    • Use sophisticated product search module to allow customers to search by keywords, within a catalogue, within a price range and choose how they want the products listed.
    • Put any product On Sale. This crosses out the products retail price. E.g. was £199 now only £99.
    • Collect customer comments on any product (All-in-One solution only).
    • System utilises Ajax technology for better customer experience.
  • Easier management of your Online Shop

    • For faster management use Import feature to manage your entire online shop including products, pricing, catalogues, grouping, inventory control and more from a single Excel file.
    • Export your entire product catalogue in one click. Make changes and re-import.
    • Or use web-based interface to manage your online shop.
  • eCommerce Reporting

    • Sophisticated e-commerce reporting framework.
    • Sophisticated customer reporting framework.
    • Track sales and payments.
    • Track abandon rates and where customers abandon in online shop.
    • Report on top Catalogues and Products. By amount or quantity sold.
    • Report on Shipping Options and popularity.
    • Report on Discount Codes and redemption.
    • Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more.
    • Geo-location reporting. See a map of the world.
    • Track usage for any catalogue or on an aggregate basis.
    • Track usage for any product or on an aggregate basis.
    • Save any report and run later.
    • Export any report to Microsoft Excel for further analysis.
  • Customise your Online Shop

    • Limitless customisability of the online shop and the checkout process.
    • Limitless customisability of invoice / quotes emailed to customers.
  • Inventory Control & Drop Shipping

    • Complete inventory control. Optionally hide products from shop if out of stock.
    • Allow any out-of-stock product to be pre-ordered.
    • Set re-order threshold and be notified when product stock level falls below a certain quantity.
    • Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders.
  • Multi-Currency Support

    • Sell global, act local with multi-currency support.
    • Set prices for products in any currency.
    • Setup shipping options for various countries.
    • Setup tax codes for various countries.
    • Support for many payment gateways throughout the world.
  • Upsell, Cross sell and Product Grouping

    • Group similar products together, e.g. By size or by color, Small Shirt, Medium Shirt, Large Shirt.
    • Increase sales using Cross/Upsell by relating products together. E.g. relate cell phone with charger and car kit.
    • Display related products separately or as checkboxes so the customer can add them to cart at the same time as buying the main product.
    • Or use product attributes to create any number of drop downs to collect information from customers when they add products to the cart, e.g. Size, Color, Style, Gender.
  • Affiliate Programs

    • Setup any number of Affiliate Programs.
    • Report across an Affiliate Program or measure an individual affiliate's performance.
    • Reward your affiliates based on the actions the customers they refer make, e.g. purchases made (and amounts), enquiries made etc.
    • Easily email Affiliate Program details to subscribers of an Affiliate Program.
  • Gift Vouchers

    • Create any number of Gift Vouchers with any dollar value.
    • Gift Vouchers can be redeemed to buy products in your online shop.
  • Payment Gateways

    • Integrated with popular payment gateways throughout the world.
    • Offer COD / Check options at checkout.
    • Offer PayPal as a separate payment gateway.
    • Integrated with World Pay for a wide range of currency support.
    • Google Checkout.
    • Use Process Offline and process payment using existing POS system.
  • Discount Codes

    • Create any number of discount codes.
    • Set your own discount rates.
    • Set release and expiry of discount codes.
  • Shipping Options

    • Setup any number of shipping options for different countries.
    • Set minimum and maximum weight and volume restrictions for any shipping option.
    • Apply your tax code/rate to any shipping option.
    • Integrated with USPS, FedEx and Australia Post for real-time shipping charge calculation.
  • Tax Codes

    • Create any number of tax codes and rates for any country that you operate.
    • If in USA automatically apply relevant state tax rate at checkout to products and shipping charges.
    • Apply tax codes easily to products and shipping charges.
  • XML Feeds

    • XML feed of all products to use with 3rd party affiliate network such as ClixGalore.



Email Marketing Features

  • Main Features of Email Marketing

    • Choose over 200+ design templates.
    • One-off and loyalty based campaigns.
    • For the first time go beyond open rates and bounces reporting and see what actions customer take.
    • Integrated customer database that grows as customers subscribe or interact with your website.
    • Use the Customer Report Generator to dice and slice your customer database for better targeting and results.
    • Systems to increase email deliverability and reducing spam.
  • Email Marketing

    • Send One-Off Emails.
    • Setup Birthday Loyalty Campaigns, e.g. setup one campaign to automate saying happy birthday to your customers on their birthday.
    • Setup Anniversary based campaigns, e.g. based on previous holiday purchase, automate reminder in 6-months or 12-months.
    • Setup Multi-Part email newsletter series. E.g. Customer signs up and receives issue 1 on sign-up, issue 2 a few days later, issue 3 a few days after that and so forth.
    • HTML or Text Emails (HTML emails contain text version also).
    • Send a campaign to any customer group or your entire customer database.
    • Preview your campaigns by emailing it to yourself or any one else before finalising.
  • Integrated Customer Database

    • Grow your customer databased every time your customers subscribe or interact with your website.
    • Centrally manage your customer's campaign subscriptions.
    • A full history of past campaigns sent to each customer including open rates, actions taken and links clicked.
    • Increase your sales by utilising up to 5 anniversary dates for each customer, e.g. date of last holiday booked, date of last car service. Use loyalty campaigns to automate communication around these key events on a one-on-one basis.
    • Customise and extend the Customer Database to suit your business (All-in-One solution only).
  • Lists

    • Create unlimited number of lists for better targeting and results.
    • Use customer report generator to dice and slice your customer database.
    • Easily add a subscription box to any web page hosted at GB or elsewhere to allow customers to subscribe to your newsletters.
    • Customise the landing page customers see after subscribing to your list.
    • Customise auto responder email sent to new subscribers after they subscribe.
    • Double opt-in mechanism.
    • Be notified via email every time a customer subscribes to a list.
  • Email Marketing Reporting

    • Track Open Rate of HTML emails.
    • Track Links clicked and most popular links (available for both HTML and Text formatted emails).
    • For the first time track customer Actions e.g. customer made a purchase, customer made an enquiry and so forth (All-in-One solution only).
    • Track bounce rates.
    • Track customer unsubscriptions from your campaigns.
    • Live Feed.
    • Sophisticated customer reporting framework.
    • Filter on any system or custom field.
    • Save any report and run later.
    • Export any report to Microsoft Excel for further analysis.
  • Email Deliverability & Spam Control

    • Double Opt-In mechanism.
    • Unsubscribe link on all newsletters.
    • From email address verification.



Lead Management Features

  • Main Features of Lead Management

    • Build any number of customer enquiry web form without any programming.
    • Easily add your web forms to a web page hosted at Online Business Console or any other hosting company.
    • Use customisable business workflows to setup notifications via email or SMS when customers enquire.
    • Use the Customer Report Generator to dice and slice your customer database.
  • Integrated Customer Database

    • Grow your customer databased every time your customers enquire or interact with your website.
    • Keep a history of all past customer enquiries.
    • Allow customers to view their past enquiries via secure "member only" areas (All-in-One solution only).
    • Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only).
    • View on a per customer basis details on every action they've taken on your site.
    • Customise and extend the Customer Database to suit your business (All-in-One solution only).
  • Web Form Builder

    • Build customer enquiry web forms without any programming.
    • Add any number of custom fields to your web form to suit your business.
    • Automatically captures and populates every enquiry in your customer database.
    • Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
    • Report on web form submissions including custom fields and easily export to Microsoft Excel.
    • Allow customers to upload files within web forms.
    • Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only).
    • Allow refer-a-friend functionality within web forms.
    • Add Image Verification to web forms to stop spam submissions by bots.
    • Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only).
    • Automatically subscribe customer to a Secure Zone upon submission of a web form.
    • Easily add web form to any web page hosted at GB or elsewhere.
    • Customise the landing page customers see after submitting an enquiry.
    • Customise auto responder email sent to customers after they make an enquiry.
  • Lead Management Reporting

    • Sophisticated customer reporting framework.
    • Filter on any system or custom field.
    • Save any report and run later.
    • Export any report to Microsoft Excel for further analysis.



Features Exclusive to All-in-One Solution

  • Web Apps

    • A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-n-click approach.
    • Create any number of web apps (web applications).
    • Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth.
    • Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
    • Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
    • Make any web app item secure.
    • Easily share and syndicate any web app items using RSS.
    • Allow customers to submit comments on any web app item.
    • Report on web apps and drill down to see item usage.
    • For faster management use Import feature to manage your entire web app catalogue of items from a single Excel file.
  • Bookings

    • Allow customers to book into events.
    • Automatically manage capacity.
    • Use inbuilt follow-ups framework to remind attendees of upcoming events.
    • Collect payments with bookings.
    • Customise the landing page customers see after booking.
    • Customise auto responder email sent to customers after they make a booking.
    • Sophisticated customer report generator to allow to generate and save booking-related reports.
  • POP Email

    • POP3 email. Use with Outlook, Thunderbird or any other popular email program.
    • Web mail interface.
    • Unlimited Aliases for each mailbox.
    • Catch-all address.
    • Out of Office Auto Responder.
    • Mail Forwarding.



Other Features

  • SEO

    • Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines.
    • Search engine feed also includes every catalogues and products (eCommerce only).
    • Search Engine Friendly URLs. Catalogue and product names used in URLs to maximise search engine friendliness (eCommerce only).
  • Accessibility

    • Web-based Admin.
    • FTP.
    • Import / Export options.
    • Work directly inside Dreamweaver using our plugin Triangle.
    • Extensive Web Services framework.
  • Administrative Tools

    • Easily add and manage Users and Roles.
    • Customise granular permission levels for a role.
    • Create your corporate taxonomy and assign content to various categories for easier publishing.
    • Customise and extend the Customer Database to suit your business (All-in-One solution only).
  • Business Workflow Engine

    • Create and Build Business Workflows to automate follow-up.
    • Create single or multi-step workflows.
    • Be notified via Email or SMS.
    • Set SLA's (Service Level Agreements).
    • Set duration and reminders for every step of the workflow.
    • Set escalation rules.
    • Setup 3rd party notifications to notify customers as you internally progress through a workflow.
    • Apply workflows to customer enquiries, orders, bookings as well as for content approval.